If the customer cancels the ride within the allowed time frame (before 5 minutes of booking) in the TRO application, they are eligible for a full refund. If the booking is canceled by the company or the driver, a full refund will be initiated automatically through the TRO application.
Refunds will be processed within 7 to 10 business days after the cancellation is confirmed. If a payment was made via credit/debit card or any online payment gateway, the refund will be credited back to the original payment method.
For any cancellation, refund requests, or disputes, please contact our support team through the TRO application or via:
Email: [Support Email]Trosmpl@gmail.com
Phone: [Support Number]+91 9832378631