At Tro Application, we are committed to providing a seamless and satisfactory experience for our users. To address any potential concerns, we have implemented a comprehensive refund and cancellation policy. This policy is designed to resolve issues such as unexpected charges, driver misconduct, route discrepancies, and other disruptions in service.
To initiate a refund, users are required to report the issue through the Tro Application. Each case will be reviewed thoroughly by our team, and if the request is approved, the amount will be refunded within 24 to 48 hours.
Inaccurate Charges If users identify a discrepancy between the trip receipt and the amount charged (e.g., an incorrect toll fee charged when no tolls were passed), they can file a complaint through the app for a potential refund.
Issues like drivers taking unnecessarily long routes to inflate fares or exhibiting unprofessional behavior can be reported, and such incidents will be addressed promptly.
Instances where a user is picked up from the wrong location or faces other logistical errors can be raised with Tro Application for resolution.
Cancellation fees apply when a trip is canceled after a specific timeframe following booking. However, if users feel they were unfairly charged, they have the right to dispute the fee by filing a complaint.
In cases where a driver refuses to provide service upon arrival or causes inconvenience, users can report these incidents and seek resolution.
If a user forgets an item in a Tro cab and incurs a fee for retrieving it, refunds for the retrieval fee will generally not be provided. However, in exceptional cases, Tro Application may waive the fee.
Tro Application prioritizes resolving user concerns efficiently and fairly. By addressing these scenarios and ensuring a swift refund process, we aim to deliver a superior service experience and build trust with our users.
For any concerns or further assistance, please reach out to us through the Tro Application’s support section.